Thank you for shopping at Essence Beachwear!
We offer refunds and/or exchanges within the first 30 days of your purchase. If 30 days have passed since your purchase date, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition as when you received it.
- The item must be in its original packaging.
- To complete a return, we require a receipt or proof of purchase.
- We only offer refunds on items sold at regular price — sale items cannot be returned.
- If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges
We only replace items if they are found to be defective or damaged. If you need to exchange something, send us an email at contactus@essencebeachwear.com and we will provide instructions for sending the item back.
Goods Not Covered
The following goods are not covered by the returns policy:
- Gift Cards
- Some health and personal care articles
Partial Refunds
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund is approved or rejected.
If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account, then contact your credit card company — it may take some time before your refund is officially posted. If you still have not received your refund, please contact us at contactus@essencebeachwear.com.
Shipping Returns
- Please do not send the product back to the manufacturer.
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your product to reach us may vary.
- Please note that we cannot guarantee that we will receive your returned item.